These Terms and Conditions set out the basis on which Rubbish Clearance Stockwell provides waste removal and related services to residential and commercial customers. By making a booking, confirming a quotation, or allowing our team to commence work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
In these Terms and Conditions, the following expressions have the meanings shown below:
1.1 "Company", "we", "us" and "our" means Rubbish Clearance Stockwell, the provider of waste collection and clearance services.
1.2 "Customer", "you" and "your" means the person, business, or organisation requesting and receiving our services.
1.3 "Services" means any waste removal, rubbish clearance, bulky waste collection, recycling, loading, transport, and disposal services carried out by us.
1.4 "Booking" means a request for services that is accepted by us, whether made by telephone, email, online form, or any other method of communication.
1.5 "Waste" means any materials, items, or goods that you present to us for removal, including household rubbish, commercial waste, and bulky items, but excluding items we are not legally allowed to collect or dispose of.
2.1 We provide waste clearance and rubbish collection services, including loading, removal, and lawful disposal or recycling of waste from your premises.
2.2 Our services are offered to both domestic and commercial customers and may include one-off clearances, regular collections, garden waste removal, and light demolition or dismantling work related to the clearing of waste.
2.3 We reserve the right to refuse to collect certain items, including but not limited to hazardous waste, clinical waste, asbestos, chemicals, gas bottles, and any materials that we are not licensed or insured to handle or transport.
2.4 The specific services to be provided will be agreed at the time of booking based on your description of the waste and the location. Any changes may result in a revised quotation and additional charges.
3.1 You may request a booking by phone, email, or through our online enquiry process. You must provide accurate and complete information about the volume, type, and location of the waste, as well as access details and any parking constraints.
3.2 Any quotation given prior to our arrival is indicative and based on the information you provide. The final price will be confirmed on site once our team has inspected the waste and assessed the work involved.
3.3 A booking is only confirmed once we have agreed a date, approximate time slot, and pricing basis, and you have accepted these terms. We may also require a deposit or pre-payment to secure the booking.
3.4 We will use reasonable efforts to attend your premises within the agreed time slot but do not guarantee exact arrival times. Times are estimates only and may be affected by traffic, weather, or operational issues. We will notify you of any significant delays where reasonably possible.
4.1 You are responsible for providing safe, adequate, and lawful access to the premises and the waste to be collected. This includes ensuring that parking is available where required and that any necessary permits or permissions are obtained.
4.2 You must ensure that the waste is clearly identified, and that no items you wish to keep are mixed with items to be removed. We accept no liability for the removal of items mistakenly left within the waste area.
4.3 If access is restricted, unsafe, or different from what was described at the time of booking, we may either cancel the job, charge a waiting fee, or adjust the price to reflect any additional time or labour required.
4.4 You warrant that you either own the waste or have full authority from the owner to arrange its removal and disposal. You agree to indemnify us against any claim by a third party alleging lack of authority.
5.1 Our charges are generally based on the volume, weight, and type of waste, as well as labour time, access conditions, and any disposal fees. We may also charge additional fees for certain items that incur higher disposal costs.
5.2 Any quotation provided prior to collection is an estimate only and may be amended once the waste is inspected. If the volume, weight, or nature of the waste exceeds what was described, we reserve the right to revise the quotation or decline the work.
5.3 All prices are quoted in pounds sterling and may be subject to applicable taxes. Where VAT is applicable, this will be made clear at the time of quotation.
5.4 If you do not accept any revised quotation on site, you may cancel the collection without charge, provided no work has commenced. If loading or labour has started at your request, we may charge a call-out or labour fee.
6.1 Payment is due on completion of the service unless otherwise agreed in writing. We accept cash, card payments, and other agreed methods. For commercial customers with credit terms, payment is due in accordance with the agreed terms on the invoice.
6.2 We reserve the right to require full or partial payment in advance, particularly for larger clearances or where specialist disposal is required.
6.3 If payment is not made on the due date, we may charge interest on the outstanding amount at the statutory rate from the due date until payment is received in full. You will also be responsible for any reasonable costs we incur in recovering overdue sums.
6.4 In the event of non-payment, we reserve the right to reclaim any waste that has not yet been disposed of, where lawful and practical, and to suspend further services until all outstanding balances are cleared.
7.1 You may cancel or reschedule your booking by giving us reasonable notice before the agreed time slot. We request that you provide at least 24 hours' notice wherever possible.
7.2 If you cancel less than 24 hours before the scheduled collection time, we reserve the right to charge a cancellation fee to cover our administrative and operational costs.
7.3 If our team arrives at your premises at the agreed time and is unable to gain access, or if you are not present where your presence is necessary to carry out the service, we may treat this as a late cancellation and charge a call-out fee.
7.4 We may cancel or postpone a booking if we are unable to provide the service safely or lawfully, or due to circumstances beyond our reasonable control. In such cases, we will offer an alternative date and time, or a refund of any payments made for services not delivered.
8.1 We operate in accordance with applicable UK waste management legislation and codes of practice. We will transport and dispose of waste using licensed facilities and in compliance with our legal obligations.
8.2 You agree not to present for collection any items that are illegal to possess or that we are not authorised to handle, including but not limited to controlled drugs, stolen goods, explosives, and certain hazardous materials.
8.3 Where required by law, we may issue a waste transfer note or similar documentation to record the transfer of waste from you to us. You must retain any such documentation as required by law.
8.4 You agree to cooperate with us to ensure that waste is correctly described and sorted where necessary. We may apply surcharges or decline to collect if prohibited materials are found within the waste.
9.1 We will exercise reasonable care and skill in providing the services. However, our liability to you is limited as set out in this section.
9.2 We shall not be liable for any indirect, consequential, or economic losses, including loss of profits, revenue, business, or opportunities, arising from or in connection with the services or these Terms and Conditions.
9.3 Our total liability for direct loss or damage arising from our negligence, breach of contract, or otherwise shall not exceed the total amount paid or payable by you for the specific service giving rise to the claim.
9.4 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
9.5 We accept no responsibility for damage to driveways, paths, or other surfaces resulting from the weight or movement of our vehicles, where you have requested or allowed our vehicles to access your premises.
9.6 We accept no liability for items removed as waste if they were not clearly identified as items to be retained. It is your responsibility to separate and safeguard any items you do not wish us to take.
10.1 We maintain public liability insurance and any other insurance required by law for the provision of our services.
10.2 Our insurance covers our legal liability only and does not provide cover for your own property or contents above the limits and scope of that policy. You are responsible for arranging any additional insurance you may require.
11.1 You agree to behave courteously and respectfully towards our staff at all times. We reserve the right to withdraw our staff and cancel the service if they encounter abusive, threatening, or unsafe behaviour.
11.2 We take health and safety seriously. Our team may refuse to handle any waste or enter any area that they consider unsafe, unsanitary, or excessively hazardous. In such cases, we may cancel the service or adjust the price to reflect additional risk or equipment required.
11.3 You agree to inform us in advance of any potential hazards at the collection site, including but not limited to broken glass, sharp objects, unstable structures, or contaminated waste.
12.1 We collect and process personal information about you to manage bookings, provide services, handle payments, and communicate with you. We will do so in accordance with applicable data protection laws.
12.2 We will not sell your personal data to third parties. We may share necessary information with our contractors, payment providers, or regulatory bodies where required for the performance of our services or to comply with legal obligations.
12.3 By using our services, you consent to our use of your data for the purposes of providing and improving our rubbish clearance and waste collection services.
13.1 If you are dissatisfied with any aspect of our services, you should contact us as soon as possible with full details of your concerns. We will investigate your complaint and aim to resolve it promptly and fairly.
13.2 We may ask for supporting information, photographs, or access to the premises to assess any alleged damage or service issues.
13.3 If a dispute cannot be resolved informally, you and we agree to attempt to settle the matter through negotiation before considering legal action.
14.1 We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, or our business practices.
14.2 The version of the Terms and Conditions in force at the time of your booking will apply to that booking. Updated terms will apply to any new bookings made after the date of change.
15.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and interpreted in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.
16.1 If any provision of these Terms and Conditions is found by a court or regulator to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between you and us regarding the provision of our rubbish clearance and waste collection services and supersede any prior understandings or agreements, whether written or oral.
16.4 You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another lawful provider, provided this does not reduce your rights under these terms.
Read the full terms and conditions for Rubbish Clearance Stockwell, including booking process, payments, cancellations, liability, waste regulations, and governing law in the UK.
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