This Privacy Policy explains how Rubbish Clearance Stockwell collects, uses, stores and protects personal data about its customers and potential customers. It applies to all individuals who live in or use our services in the Stockwell area and who contact us, request a quote, make a booking, or otherwise interact with us in relation to our rubbish clearance services.
We are committed to protecting your privacy and handling your information in a fair, lawful and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Rubbish Clearance Stockwell is a rubbish removal service provider operating in the Stockwell area. We are the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is used. If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details provided on our main customer communication channels.
We may collect and process the following categories of personal data when you use our services or interact with us:
Identity and contact details, including your name, address, property access details, email address and telephone number.
Service information, including details of the rubbish clearance services you request, the type and approximate volume of waste, preferred dates and times, and any relevant access instructions for the property.
Payment and billing information, including information needed to issue invoices, records of payments made, and related accounting information. Where we use a payment processor, card and bank details are handled by that processor and not stored by us, except where necessary for accounting records and only in compliance with applicable law.
Communication data, including copies of emails, messages, and notes from telephone calls relating to enquiries, bookings, complaints or feedback.
Technical and usage information, including basic information about how you access our website or digital contact forms, such as IP address, browser type, and time and date of access, where this is collected through cookies or logging tools for security and performance purposes.
We collect personal data directly from you when you contact us, ask for a quote, make a booking, or communicate with us by phone, email, contact form, or any other communication channel.
We may also collect or confirm information from publicly available sources, such as property address data, where this is needed to plan access for a collection or to verify service locations.
We only process your personal data where we have a lawful basis under data protection law. Depending on the specific activity, we rely on the following lawful bases:
Performance of a contract. We process your personal data where it is necessary to provide you with our services, including giving quotes, making bookings, collecting rubbish from your property, issuing invoices, and managing your account and any related queries.
Legitimate interests. We process certain data where we have a legitimate business interest that is not overridden by your rights and interests. This may include improving our services, ensuring the security of our systems, planning our work schedules, preventing fraud, and keeping basic records of interactions with potential customers who have enquired about our services.
Legal obligation. We process your data where necessary to comply with our legal obligations, such as keeping tax and accounting records, complying with waste disposal regulations, and responding to lawful requests from authorities.
Consent. In some cases, we may rely on your consent, for example for certain forms of optional marketing communication. Where we rely on consent, you may withdraw it at any time by contacting us using the details provided through our usual communication channels.
We use your personal data for the following purposes:
To provide rubbish clearance services, including arranging and carrying out collections, managing bookings, and dealing with any issues that arise during or after a service.
To respond to enquiries, provide quotes, and communicate with you about your requests or bookings.
To manage billing and payments, issue invoices, keep financial records and handle any payment-related queries.
To plan our operations, including route planning and scheduling collections, and to improve the efficiency and quality of our services.
To maintain and enhance our website and communication systems, ensure their security, and detect and prevent misuse or fraud.
To comply with applicable laws and regulations, including waste management requirements, record-keeping and tax obligations.
To send you service-related information and, where permitted, relevant updates or marketing about our services. You can opt out of marketing communications at any time.
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.
Service providers acting as data processors may process personal data on our behalf. These may include:
IT and hosting providers who store or maintain our emails, records, and systems.
Payment processors who handle card or online payments securely on our behalf.
Accountants or professional advisers who assist us in fulfilling our legal and financial obligations.
Operational partners involved in waste transfer, recycling or disposal who may require limited information about the collection for regulatory or logistical purposes.
We require all processors to handle your personal data securely, only in accordance with our instructions and in compliance with data protection laws. Where legally required, we may also share personal data with law enforcement, regulators or public authorities.
In general, we aim to keep your personal data within the United Kingdom or the European Economic Area. If we use a service provider that transfers personal data outside these areas, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, as required by data protection law.
We keep your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.
In most cases, we will retain customer and service records for a period consistent with tax and accounting obligations, usually up to six years from the end of our relationship with you. Records of enquiries that do not lead to a booking are kept for a shorter period that allows us to respond to follow-up queries and manage our legitimate interests, after which they are securely deleted or anonymised.
We regularly review the personal data we hold and securely delete or anonymise it when it is no longer needed.
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration or destruction. These measures include access controls, secure storage, staff awareness, and limiting access to your personal data to those employees, agents, contractors and other parties who need to know it for the purposes set out in this Privacy Policy.
You have a number of rights in relation to your personal data under data protection law. These include:
The right of access. You can request a copy of the personal data we hold about you and information about how we process it.
The right to rectification. You can ask us to correct inaccurate or incomplete personal data.
The right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we do not have another lawful basis to retain it.
The right to restrict processing. You can ask us to restrict the processing of your data in certain situations, such as where you contest its accuracy or object to our use of it.
The right to object. You can object to our processing of your personal data where we rely on legitimate interests, including for direct marketing. We will stop processing unless we have compelling legitimate grounds to continue or it is needed for legal claims.
The right to data portability. In some circumstances, you can ask us to provide your personal data in a structured, commonly used and machine-readable format or to transmit it to another controller.
Where our processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the Information Commissioner's Office if you are unhappy with how we have handled your personal data. We encourage you to contact us first so we can try to resolve any concerns.
This Privacy Policy applies to all customers and potential customers of Rubbish Clearance Stockwell within the Stockwell area and to anyone who interacts with us in relation to our rubbish clearance services. It does not apply to third party websites or services that may be referenced in our communications.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. The most recent version will always apply to how we handle your personal data. We encourage you to review this Policy regularly to stay informed about how we protect your information.
Read the GDPR-compliant Privacy Policy for Rubbish Clearance Stockwell, explaining how we collect, use, store and protect customer data in the Stockwell area.
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